Privacy Policy

Introduction

HuarenTong (華人通, "we," "our," or "us") is a professional services marketplace and expert directory for overseas Chinese communities. We offer expert profiles, user reviews, service request posting and matching, and a planned expert verification program to help users find trusted local Chinese-speaking professionals in Southern California and beyond.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use the HuarenTong website and related services. By using our platform, you acknowledge that you have read and understood this policy.

Information We Collect

Information you provide: When you post a service request, contact an expert, submit a review, or reach out to us, we may collect your name, email address, phone number, city, service category, request description, and other details you choose to submit.

Expert and business information: If you participate as an expert, business, or partner, we may collect professional background, service categories, contact details, credential documents (for current or future verification review), and public profile information you authorize us to display.

Reviews and interactions: We collect ratings, review text, review dates, and related interaction data associated with expert profiles.

Automatically collected data: When you browse HuarenTong, we may collect device type, browser, IP address, pages visited, session duration, and referral source through cookies and similar technologies for operations, security, and service improvement.

How We Use Your Information

Operate the expert directory and marketplace, including expert profiles, featured businesses and restaurants, city guides, and resource articles.

Process and match service requests you submit, sharing relevant contact details and request content with potentially suitable experts or service providers.

Display, aggregate, and manage user reviews to help the community make informed decisions.

Conduct or support our expert verification process, including reviewing licenses and credentials and updating verification status.

Respond to inquiries, send service-related notices, and improve platform content, search, and user experience.

Detect and prevent fraud, review manipulation, fake profiles, and other activity that may harm the platform or users.

Comply with applicable laws, regulations, court orders, or lawful government requests.

How We Share Information

Service matching: When you submit a request through features such as "Post Request," we share the contact information and description you provide with experts or providers we believe may be a fit so they can contact you.

Public information: Reviews you submit, public expert profiles, and business listings may be visible to other users on HuarenTong.

Service providers: We may use third-party vendors for hosting, analytics, email delivery, or security. They may process data only on our instructions.

We do not sell your personal information. Except as described above, with your consent, or as required by law, we do not disclose your personal information to third parties.

Cookies and Similar Technologies

We use cookies and similar technologies to maintain language preferences, remember settings, analyze traffic, and improve performance. You may manage or disable cookies through your browser, though some features may not function properly if you do.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including processing service requests, maintaining review records, conducting verification reviews, and meeting legal obligations. When data is no longer needed, we delete or anonymize it using reasonable methods.

Data Security

We use industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable time.

Children's Privacy

HuarenTong is not directed at children under 13 (or the higher age required in your jurisdiction). We do not knowingly collect children's personal information. If you believe we have collected a child's data, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. The current version will be posted on this page with the last updated date. For material changes, we may provide notice through the website or other reasonable means.

Contact Us

Questions about this Privacy Policy or your personal information? Email privacy@huarentong.com.